FAQs eMM-Xpress

Do you have any questions? We have the answers!


How fast can I send e-mails with eMM-Xpress?

We guarantee a transmission performance of 10,000 e-mails an hour (at a size of 20 kilobytes each) as long as no database imports or exports are being carried out at the same time and the receiving station (Internet service provider, company mail server, etc.) accepts the e-mails immediately with no delay.

How many recipients can the database hold?

e-Xpress-mailer recommends recording a maximum of 100,000 profiles in the database, since otherwise the size of the database may have a negative effect on transmission activity and import and export performance. The holding of more than 200,000 profiles in the database is not possible.

How many profile fields can I create?

You can create as many profile fields as you need; the software sets no limits to this.

What services are contained in eMM-Xpress Support?

Our Support Package, costing only 79 USD* / 49 EUR* a month, makes our specialists available to you via telephone and e-mail – you get five queries a month free of charge.

What is a bounce loop and how does it work?

A bounce loop automatically recognizes ‘bounced’ messages that are sent back and records those recipients who could not be reached. In doing so, the bounce loop differentiates between answers written by customers and the bounced message itself. Customer e-mails that are normal answers are therefore forwarded to you; the system recognizes the bounced messages and marks the recipient as a bounce.

There are two kinds of bounce messages:

  • Hard bounces show that the e-mail cannot be delivered under any circumstances. This can happen when the mail server for the e-mail address does not exist, or when the mail server is present but the e-mail address of the recipient is unknown to it.
  • Soft bounces occur when, for example, the post inbox of the recipient is full, or when the domain name given in the recipient‘s e-mail address does exist but is not accessible at the moment. In this case, the only thing that is recorded is that the e-mail cannot currently be delivered, however the e-mail can be delivered at a later point in time if so desired.
What is bounce management?

Bounce management lets you keep your mailing list tidy and always up-to-date, completely automatically. A bounce message is an error message automatically sent to the originator by a mail server if an e-mail cannot be delivered. Bounce management manages the e-mail addresses that cannot be delivered to, either temporarily or not at all, filtering both error messages and autoresponder mails.

If you would like to use bounce management, you must set up a dedicated mail exchanger record in your DNS. You will receive information about the mail exchanger record together with your customer information after booking.

What is the pre-delivery check and how does it work?

The pre-delivery check checks your newsletter before transmission for susceptibility to spam filtering according to content. The spam filter evaluates the potential dangers of an e-mail according to a code, the so-called spam rating. The spam filter then adds up the individual codes and if the total exceeds a limiting value set by the service provider or free mailer, the e-mail or the newsletter is blocked by the spam filter. The pre-delivery check examines your e-mails that are ready to send and determines the probability of them being delivered. The value of the accumulated spam rating can thus be kept as low as possible by specifically optimizing the "weak points".

Further general FAQs to the topic e-mail marketing you will find here.

* plus applicable value-added taxes