Support & Services

Free support for OpenEMM & services by AGNITASWe support you every step of the way with OpenEMM

As developers of OpenEMM, we want you to have a good introduction to the software and achieve the greatest possible benefit. On this website you will find an overview of all free information and documentation, from installing the software to running it. If you are also looking for personal advice or services from AGNITAS as the developer of the software, you will find an overview of all offered services at the end of the website.

OpenEMM forumFree support from the OpenEMM community

The OpenEMM forums offer interactive support from the OpenEMM user community. Every now and then the developers of OpenEMM take part, too. Topics and posts are sorted by category – from installation & Upgrades over usage, bounce management, extensions, development, bug fixing, suggestions, miscellaneous up to usability. Most likely, your topic has already been discussed in one of several hundreds of posts. Unless be the first one and ask the OpenEMM community…

Tutorials & VideosGet up to speed quickly with OpenEMM

Getting started with the software

Here is an overview of the steps required after installation in OpenEMM.

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Further tutorials on how to use the software can be found in our YouTube Channel.

Direct support from AGNITAS as the developer of the softwareTalk to us, together we will find the best solution!

If you can’t get your problem solved by using the free help offers or have no resources left for it, we will be happy to support you with the following fee-based service offers.

The Support Service offers you assistance with installation, configuration and operation of the OpenEMM as well as project management for larger topics. For ordering the support service and questions about OpenEMM, simply fill out our contact form.

Please understand that we cannot offer unpaid consulting for OpenEMM and can only accept projects from 2.5 hours (450 €). Optional support contract possible, from general application questions to detailed technical information.

Of course, you will receive an offer for the requested service in advance.

Costs are calculated according to time and effort
(pro rata hours will be rounded up to the next hale hour, the hourly rate depends on the type of service)

If you require assistance in operating the OpenEMM, you can instruct a user training course. The costs depend on the amount of training required and will be agreed with you. In case of an on-site training, travel and accommodation costs may be incurred.

Of course, you will receive an offer for the requested service in advance.

Costs are calculated according to time and effort
(pro rata hours will be rounded up to the next hale hour, the hourly rate depends on the type of service)

You would like to use the OpenEMM, but need support in setting up the system? No problem, we support you with the following setup services:

  • Installation from 780 € (on customer provided hardware)
  • Configuration from 780 € (based on your requirements)
  • Project management from 390 €

If you like, we will not only give you support, but also take care of certain jobs for you so you can get started with your OpenEMM right away. These optional services include:

  • Initial import of recipient data from 700 €
    (including creation of database fields, mailing lists, data reconciliation and cleanup)
  • Development of text and HTML templates from 2,800 €
    (incl. presentation analysis and responsive design)
  • Subscription & unsubscription scenario for permission management from 1,400 €

Benefit from improved delivery rates, through an independent mail server white-listed by AGNITAS. The mail server is used exclusively by you for sending and there are no cross influences on your reputation. Ask for your individual equipment.

Provision and setup from 2,100 € per server
plus monthly hosting flat rate, shipping costs (depending on volume), processing fees for spam complaints

Official partner of OpenEMMExternal consulting- and support services

Here you can find our partner offering local OpenEMM consulting and support:

Austria:

Webwerk Online Solutions GmbH
Neunergasse 7
A-9020 Klagenfurt am Wörthersee

www.webwerk.at

different support services for OpenEMM